Policies

At Relief Ease, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or placing an order with us.

Information We Collect

When you place an order or contact us, we may collect the following information:

• Full name
• Phone number
• Delivery address
• Email address, if provided
• Order details
• Any additional information you voluntarily share with us

How We Use Your Information

Your information is collected solely to:

• Process and confirm your order
• Arrange delivery through our courier partners
• Communicate with you regarding your order
• Provide customer support
• Improve our products and services
• Prevent fraudulent or unauthorized activities

WhatsApp Communication

As Relief Ease primarily processes orders through WhatsApp, you agree that we may contact you via WhatsApp, phone call, SMS, or email regarding your order, delivery updates, customer support, or other order-related information.

Information Sharing

Relief Ease respects your privacy. We do not sell, rent, or trade your personal information to third parties. Your information is shared only when necessary with trusted courier companies or service providers for the purpose of processing and delivering your order.

Data Security

We take reasonable administrative and technical measures to safeguard your personal information against unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Cookies

Our website may use cookies or similar technologies to improve website performance, analyze visitor activity, and enhance your browsing experience. You may disable cookies through your browser settings if you prefer.

Third-Party Services

Our website may contain links to third-party websites or services. Relief Ease is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Customer Rights

You may request to review, update, or correct the personal information you have provided to us. You may also request the deletion of your information where legally permitted, except where we are required to retain certain records for business or legal purposes.

Children's Privacy

Relief Ease does not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian.

Changes to This Privacy Policy

Relief Ease reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon being published on our website. We encourage customers to review this page periodically for updates.

At Relief Ease, we are committed to delivering your order quickly, securely, and with the highest level of care. Our goal is to ensure a smooth and reliable shopping experience for every customer across Pakistan.

Shipping Time

All orders are typically processed and dispatched within 1–2 working days after order confirmation. Once your order has been shipped, you may receive a confirmation message along with tracking details where available.

Order Processing

Orders are processed Monday to Saturday, excluding public holidays. Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.

During promotional campaigns, sales events, or periods of high order volume, processing times may be slightly longer than usual.

Delivery Areas

Relief Ease currently delivers to all major cities and most serviceable locations across Pakistan through our trusted courier partners. Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Estimated Delivery Time

• Major Cities: 2–4 working days
• Remote Areas: 3–7 working days

These delivery times are estimates and may vary depending on the courier service and destination.

Shipping Charges

At Relief Ease, we believe in transparent pricing. All listed product prices already include standard shipping within Pakistan, so there are no additional shipping or delivery charges for your order unless otherwise stated under a special promotional offer or exceptional delivery circumstances.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations throughout Pakistan. Please ensure someone is available at the delivery address to receive the order and complete the payment upon delivery.

Delivery Delays

While we make every effort to deliver your order on time, delays may occur due to weather conditions, courier operational issues, public holidays, strikes, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.

Incorrect Address

Customers are responsible for providing complete and accurate delivery information. Relief Ease is not responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect or incomplete shipping details provided by the customer.

At Relief Ease, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please read this Refund & Return Policy carefully before placing your order.

Eligibility for Returns

Due to hygiene and safety reasons, Relief Ease patches cannot be returned or exchanged once the package has been opened or used, unless the product is defective or the wrong item was delivered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving your package.

To help us resolve the issue quickly, you may be asked to provide:

• Your order details
• Clear photographs of the product and packaging
• A brief description of the issue

After reviewing your request, Relief Ease may offer a replacement or refund where appropriate.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Opened or used products
• Products damaged due to improper use or storage
• Orders reported after the 24-hour reporting period
• Products purchased during clearance or special promotional campaigns, unless they arrive damaged or defective

Refund Process

If your refund request is approved, the refund will be processed using a method agreed upon between Relief Ease and the customer. Refund processing times may vary depending on the payment method and the circumstances of the request.

Order Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can no longer be cancelled and will be subject to this Refund & Return Policy.

Refused Deliveries

If a customer refuses to accept a confirmed Cash on Delivery (COD) order without a valid reason, Relief Ease reserves the right to refuse future orders or require advance payment for future purchases.

Quality Assurance

Every Relief Ease order is carefully inspected before dispatch to ensure it reaches you in excellent condition. If an issue occurs despite our quality checks, we are committed to resolving it fairly and promptly.

1. By accessing or placing an order through the Relief Ease website or WhatsApp, you agree to be bound by these Terms of Service.
2. All orders are subject to confirmation and acceptance by Relief Ease. We reserve the right to decline or cancel any order if necessary.
3. All product prices are displayed in Pakistani Rupees (PKR) and may be updated or changed without prior notice.
4. Cash on Delivery (COD) is available for eligible locations within Pakistan. Delivery availability may vary depending on the courier service.
5. Customers are responsible for providing accurate shipping information, including their full name, address, phone number, and any delivery instructions. Incorrect information may result in delivery delays or failed deliveries.
6. Estimated delivery times are provided for convenience only. Relief Ease is not responsible for delays caused by courier companies, weather conditions, public holidays, or other circumstances beyond our control.
7. Customers should inspect their package upon delivery. If the package is damaged, incomplete, or incorrect, please contact us within 24 hours of receiving your order.
8. Relief Ease patches should only be used according to the instructions provided with the product. Improper use may reduce effectiveness or increase the risk of skin irritation.
9. Relief Ease products are designed to provide temporary comfort and relief. They are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
10. If you are pregnant, nursing, have sensitive skin, suffer from any medical condition, or are taking medication, please consult a qualified healthcare professional before using our products.
11. Discontinue use immediately if you experience redness, irritation, itching, or any allergic reaction. Seek medical advice if symptoms persist.
12. Due to hygiene and safety reasons, opened or used products cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.
13. If your order arrives damaged or incorrect, we may offer a replacement or refund after reviewing the issue and any supporting photos or information you provide.
14. Promotional offers, discounts, bundle deals, and free gifts are available for limited periods and may be modified or discontinued without prior notice.
15. All content on the Relief Ease website, including our logo, product images, descriptions, graphics, and branding, is the intellectual property of Relief Ease and may not be copied, reproduced, or used without written permission.
16. We respect your privacy and collect only the information necessary to process your orders, provide customer support, and improve our services. Your personal information will not be sold to third parties.
17. By placing an order, you agree to receive order confirmations, delivery updates, and customer support communications through WhatsApp, SMS, phone calls, or email.
18. Relief Ease reserves the right to update, modify, or replace these Terms of Service at any time. Updated terms become effective immediately upon being published on our website.
19. Your continued use of the Relief Ease website after any updates to these Terms of Service constitutes your acceptance of the revised terms.
20. If you have questions regarding these Terms of Service, our products, or your order, please contact the Relief Ease customer support team before making a purchase. We are always happy to assist you.

At Relief Ease, your safety and satisfaction are our priority. Please read the following guidelines carefully before using our products.

Intended Use

Relief Ease patches are designed to provide temporary comfort and relief from everyday muscle and joint discomfort. They are intended for external use only and should be used according to the instructions provided with the product.

Not a Medical Treatment

Relief Ease products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If your pain is severe, persistent, or accompanied by other symptoms, please consult a qualified healthcare professional.

External Use Only

Our patches are for external use only. Do not ingest, chew, or apply them to the eyes, mouth, or other sensitive areas of the body.

Do Not Apply to Broken Skin

Do not use the patch on cuts, wounds, burns, infected skin, rashes, or irritated skin. Apply only to clean, dry, and healthy skin.

Discontinue Use if Irritation Occurs

If redness, itching, burning, swelling, or any other skin irritation develops, remove the patch immediately and discontinue use. If symptoms persist, seek medical advice.

Keep Out of Reach of Children

Keep Relief Ease patches out of the reach of children and pets. The product is not intended for use by young children unless directed by a qualified healthcare professional.

Pregnancy and Medical Conditions

If you are pregnant, breastfeeding, have sensitive skin, suffer from a medical condition, or are taking medication, consult your healthcare provider before using Relief Ease patches.

Avoid Excessive Use

Do not apply more patches than recommended or wear them longer than the recommended duration stated on the packaging. Excessive use may increase the risk of skin irritation.

Storage Instructions

Store the product in a cool, dry place away from direct sunlight, excessive heat, and moisture. Reseal the packaging after opening to help maintain product quality.

Allergic Reactions

Individuals with known allergies to adhesives or patch materials should carefully review the product ingredients before use. If you are unsure, perform a small patch test before regular use.

Individual Results May Vary

The effectiveness of Relief Ease patches may vary from person to person depending on factors such as the type of discomfort, activity level, and individual response.

Liability Disclaimer

Relief Ease shall not be held responsible for any misuse of the product or for any consequences resulting from use that is inconsistent with the provided instructions or warnings.